Professional Life: 2020:  Adjusting to a new job can be difficult and I wanted to be sure I knew my way around the procedures before taking on extra projects.  After some reflection, I decided to take an opportunity to being a Team Lead in the Bank.  This is a procedural expert that not only help the other representatives with their calls, but also speaks with customers during escalated or complex calls.  I was put through a two-week accelerated training to learn about the various Tax Qualified and Business products.  I couldn’t wait to get started! I was about a month…